FAQ

Returns & Refunds – FAQs

🕒 How long do I have to return an item?

You have 14 days from the date your order is delivered to request a return.

📦 What can I return?

Only items that arrive damaged or faulty are eligible for return. Returned items must be unused, in their original packaging, and reported within 14 days of delivery.

❌ Can I return something if I change my mind?

We’re a small business, so unfortunately we don’t accept returns for change of mind.

💳 Can I get a refund?

Yes — if your item is damaged or faulty, we’ll either:

  • Send a replacement (if available), or
  • Issue a full refund if the item is out of stock

Refunds are processed to your original payment method within 10 business days of approval.

🧾 How do I request a return or refund?

Email us at customer.service@aussiesummerdesigns.com.au with:

  • Your order number
  • Photos or a short video showing the problem
    •
🔁 Can I exchange an item?

We only offer exchanges if the item is damaged or defective. No exchanges for change of mind.

🎁 What about gift cards included in the box?

Some boxes include third-party gift cards (e.g., Coles, Woolworths, Bunnings). These are:

  • Purchased from major retailers (Big W, Coles)
  • Delivered with a photo of the packaged box
  • Include a copy of the activation receipt

Important: These cards are issued by The Card Network, not Aussie Summer Designs. We can’t offer refunds, replacements, or support for balance issues, lost or expired cards.

⛔ Can I cancel my order?

You can cancel your order only before it’s processed or shipped. After shipping, cancellations aren't possible — especially for gift cards or custom items.